At JeepKin, we strive to provide high-quality products and ensure your satisfaction with every purchase. We understand that there may be instances where you may need to return, exchange, or request a refund for your order. Please read our policy below to understand the guidelines and procedures for returns, refunds, and exchanges.
Eligibility for Returns, Refunds, and Exchanges
- Damaged or Defective Items: If you receive a damaged or defective item, you must notify us within 7 days of receiving your order. We may request visual proof of the issue to proceed with the return, refund, or exchange.
- Misprinted or Incorrect Items: In the event of a misprinted product or if you receive an item with the wrong design, size, or color, you must notify us within 7 days of receiving your order. We may request visual proof of the issue to proceed with the return, refund, or exchange.
Process
- To receive detailed instructions, please contact our customer support team within 7 days of receiving your order at hello @ jeepkin.com. They will guide you through the return, refund or exchange process, as applicable. Please do not ship your purchase back until you hear back from our customer support team.
Note:
- All items to be returned must be unused, unwashed, and returned in their original packaging.
- Wrongly ordered sizes won’t be eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
- Any shipping costs/duties and taxes are non-refundable.
- If approved, refunds will be issued to your original form of payment only.
- All sale items are final sale and not eligible for returns, exchanges or refunds, unless there is an error on our part.
- JeepKin reserves the right to amend or modify this policy at any time. Please refer to the latest version of our Return Policy available at which will be updated on our website, for the most accurate and current information.